The staff at the counter were very inefficient. There was only one person in line ahead of us, but it took them over 30 minutes. When it was our turn, it took nearly an hour to process our information. Doesn't the system synchronize information? They also tried to upsell us on full insurance. The car we received was older and not very clean.
Refunding the deposit was extremely frustrating; they charged a preauthorization on the credit card and then claimed they couldn't cancel it. They insisted on resolving it via bank transfer without explaining the transfer fees and exchange rates, among other costs.
Great service, the staff at the counter spoke the best English I encountered in Turkey. The instructions given were very detailed. Excellent!
About QEEQ:10.0/10
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