The car rental location at Melbourne Airport is easy to find. After collecting luggage, just cross the zebra crossing outside the airport exit to the opposite side. It takes about 5 minutes to walk there. We did the paperwork in the afternoon around 2 PM. We also paid about 70 AUD for all tolls during the 3-day trip. The return time can be anytime before 4 PM on the agreed return day. We chose to return the car at a location in downtown Melbourne, which is less than 1 kilometer from Federation Square. It was also easy to find. There are gas stations near the return location, and the return process was simple, taking about 15 minutes to complete. We got a free upgrade to a new 2018 car with just 9000 kilometers on it. Adding an additional family member as a driver did not incur extra charges.
Terrible experience!!! Just awful!!! We booked a mid-size SUV, and HERTZ's list included four models: RAV4, OUTLANDER, X-TRAIL, and a Renault model, but we ended up with a very poor HYUNDAI TUCSON. It has weak power!! It struggled to climb hills in Melbourne and had turtle-like acceleration when loaded!! The key issue is that this car wasn't even listed in HERTZ's promotional brochure! False advertising!!!! Even worse, when returning the car at the airport, we had already refueled it fully, but the inspector (of Indian descent) claimed the tank was not full and said that refueling only counts if done within 15KM of the return location, allegedly according to their contract. This is pure extortion! We argued with this person, but he was very stubborn and forcefully charged us additional fees (refueling service fee + postage) and was very rude! We ended up speaking multiple times with the HERTZ office manager, who finally waived these charges!!! This fee was outright extortion!!! It wasted our time and energy, making us almost miss our flight!!! We will never use this damn company again!!!
The car condition was okay, and the return process was very convenient. You basically need to do a quick check and you're free to go. However, the pickup and drop-off locations from QEEQ were very unclear. Nobody could accurately tell me the exact location. I suggest adding pictures and more detailed instructions.
Additionally, regarding local traffic fines, I recommend that QEEQ provides assistance or directly handles these. This is one of the most important services from an agent. QEEQ is essentially an agent or intermediary, but many things I had to handle directly with third parties. I signed the contract with QEEQ, so I feel like QEEQ is trying to avoid responsibility.
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