Terrible rental company, misleading consumers and charging hidden fees. They said $65, but I found a $76 charge on my bank statement. Customer service just said the actual amount is what counts. Why not charge a million? The car wasn't even the model I booked, very small and cheap.
Great! A white new Highlander with only 7378 kilometers at pickup. Despite my limited English, the staff explained everything patiently. Returning the car was even simpler; a parking lot staff took the keys and said 'bye-bye,' and it was done. Perfect.
Terrible experience for dropping off the car. Staff was not present at drop off location at business hours. And the person that received the keys at the car park did not make a proper inspection and did not provide paperwork to ensure smooth hand-over.
Now they claim that the windshield is cracked despite of the fact that we have comprehensive proof of the condition in which the car was handed over. This process has been long and tedious and the Budget staff did not take anything in their own hands, referring us immediately to their insurance company where we had to start explaining the situation from the beginning. They keep insisting that we are responsible. We have full insurance bought through easy rent cars but it is not fair that we are made responsible for something we did not do.
About QEEQ:10.0/10
Booking platform works well and customer service is fair and quick. Haven't gone through the process of claiming back to the insurance bought through them, so can't give my opinion on that regards yet.
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