No complaints with Europcar, excellent service at the desk. Made the collection process really simple and easy. Even though we got given a slightly different car than requested, the car we got was perfect. Brand new with all the extras. A real good quality car meaning our road trips was very comfortable.
About QEEQ:10.0/10
Second time using Qeeq and have 0 complaints.
I didn’t hesitate to use Qeeq for our 5 day trip to Tasmania after our excellent experience 2 years ago. Used Qeeq insurance too, and that made it a whole lot less stressful as I didn’t need to panic when some companies scare you into buying additional insurance as I knew I was all covered.
100% recommend Qeeq if you’re visiting Australia, their deals are spot on meaning you can get the car hire and insurance cheaper without missing out on quality cars. We’ll be back if we need to hire again!
i wanted to hire subaru forester and that is the reason i used your services, however they only got mitsubishi outlander, poor car.
nothing they can do even i insisted.
the outlander with damage and lucky i checked before picked up.
they even claimed that was my fault when i dropped off, fortunate i took a picture of that damage at pick up.
poor service.
“Cheaper than going direct and once we had the car no problems”
About Europcar:9.3/10
Difficult to get a quote on comprehensive insurance and when i did, it did not match that quoted at the counter which was higher, the desk assistant was helpful in sorting this out
Europcar had non of our details in the system or any other customers so it was an over an hour to process six customers with only one member of staff on duty, created for a poor customer experience
About QEEQ:10.0/10
I did not need to interact with Easyrentcar. One area for improvement would be a local Australian number for help, you have it for New Zealand, why make Australia call Singapore?
Car was a bit dirty on the outside, It was a weird stain looked like coffee or something brown? Other then that, the car was great!
About QEEQ:10.0/10
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