High charges, aggressive upselling, downgraded vehicles, and poor service experience. The queue time was extremely long. The focus seemed to be on upselling—offering vehicle upgrades and additional insurance. In the end, we were given a downgraded car.
Choosing, booking, and picking up the car was very convenient and quick. The Toyota Yaris from Budget was a new car with just over 600 kilometers, and we drove it for 2100 kilometers over a 13-day rental period. The fuel consumption was about 4 liters per 100 kilometers, with fuel prices in Norway around 14 NOK per liter. This car was perfect for two people, especially for Norway's mountainous roads like the Eagle Road, Trollstigen, and the Atlantic Road. We give QEEQ and Budget a five-star rating.
This is a scam company. Both times, there were already many scratches on the car, but they blamed me and charged me over 6000 RMB, which just matched the insurance deductible. Even though I had a clear video showing the scratches were already there, they didn't care. Communication was impossible. Don't be tempted by low prices, rent from Budget or Avis. I will fight them to the end, even going to court if necessary. This has wasted half a month of my time! It's outrageous! After returning to my country, the local staff wouldn't answer my calls or emails. They put a pre-authorization hold of several hundred dollars, but they have the power to overcharge your card!
Since it was in Norway and I do not understand Norwegian, the car rental company did not clarify the charges, mistakenly leading me to purchase insurance even though I had already bought it on the QEEQ platform.
The rental service is right at the airport entrance, making it very convenient to pick up the car. All vehicles have electronic tags, and the city entry fee is directly deducted.
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