Extremely difficult to get ahold of anybody when calling phone number(either no answer or went dead after many rings).Shuttle pickup at airport took forever.
Customer service was awful and very unfriendly acted very put out. We were also charged 13 dollars a day more because I didn’t have the same credit card with me that was on file and what I had pre payed for. will never rent from y’all again.
Even though I arrived at the time and day booked months in advance, they did not have a car ready. After trying to give me a smaller car, I had to wait for someone to go get a car for me. They got the car but it was painful to have to sit around and wait.
“Pickup terrible, would not accept my credit card and wanted to charge me an extra $400!!”
About Easirent:7.0/10
Car was very basic (no central licking, windy windows etc). Counter staff at pickup very rude and said my credit card had expired, card actually expires at end of the month. This was not explained in any paperwork or at the time of booking. Tried to charge extra $400 so I could use my debit card. Eventually had to pay $1800 deposit on my works credit card. Another couple in the pickup location were having a similar problem and were also being charged lots of extra for their booking. Very dissatisfied with the customer service.
In contrast the drop off could not have been easier!
“Horrible service by Easirent car Service while bookiing is way easier and smooth .”
About Easirent:6.7/10
staff didnt provide similar cars even though it was mentioned in portal while booking and asked for extra charges.
Had to wait for 30 minutes while picking up car and people were shouting at the time of pick up car .
Car was dirty inside and out .
there was a TPMS error in the car which made me freak out through out the trip .
Worst customer service that I have ever experienced in my life.
About QEEQ:8.0/10
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Customer Service
Good but need more shuttle vans
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