This time, I rented a car from the AVIS location at Boston Airport, and it was the worst car rental experience I've ever had in the U.S. The staff at the location had a very rude and unfriendly attitude, and their customer service was extremely poor. I will never rent a car from the AVIS Boston Airport location again and will also remind my friends to be cautious.
Average. It took a long time to find the return lane and I had to circle around several times as the navigation couldn't guide me correctly. In the end, I didn’t have time to refuel, and the rental company charged nearly $10 per gallon for refueling, while the external price was only $3 per gallon. The charges were excessive, plus an additional service fee, which was very unreasonable.
The car provided was not the one I reserved, and there was no explanation at pickup.
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