“Asked for car to drive in Switzerland but got car without winter tires”
About Europcar:7.0/10
Had to pay an additional Eur 200 for a car with winter tires. Had asked specifically for a car to drive in Switzerland. At the desk I was informed that driving the car I got in Switzerland was not allowed since it had only summer tires. Driving this car in Switzerland could result in fines and liability. But “you can pay extra for another car” staff then told me. I felt tricked and forced to pay extra.
Counter staff were fab. Tried hard to explain the drop off process- unfortunately the address does not correlate closely enough to the drop off site. We found it but we’re lucky we left enough time.
“Was dissapointed to find we had to pay extra for winter tyres and snow chains for the car.”
About Europcar:6.3/10
As above. As we were in a resort often used for people going skiing I would expect these to come as standard as a matter of safety.
About QEEQ:8.0/10
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