Very good experience. Just a reminder, hybrid models include electric cars. Initially, I was given an electric car, but I requested a gasoline car and was eventually provided with a Mercedes gasoline car.
There were many people, but the process was orderly. The desk staff spoke very quickly but remained polite and patient. The actual operating hours of the store (Glasgow Central) were until 7 PM, not 9 PM as stated on the website. I only found out on the return day, which caused urgency. However, I returned the car just a bit over 10 minutes late, and luckily they hadn’t closed yet. Managed to return the car without major issues.
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