This is the first ever bad experience i had when i return the car to ASIA CAR. when i was arrived at the airport and calling the staff come over to collect the car but called them 5 times nobody pick up the phone and 20 minutes later one staff pickup the phone with her low tone voice can`t even hear what she talking about .finnally she came over to the car and i told her i have a tight schedules and i haven`t return the gasoline to FUll level.and i said i can paid the sum of (HALF TANK) gasoline here, it just only take RM 50 to RM 70 in everage, but she said i have to paid Rm 130 in total as a penalty. I have not get any decriptiuon from the staff of the penalty in gasoline before i departure .
Avoid renting from a company called Galaxy Asia Car Central in Malaysia. This Chinese-owned rental company scams Chinese customers. I picked up the car in Penang and dropped it off in Kuala Lumpur. When I picked up the car, I recorded a video showing some scratches on the front left bumper. The staff told me I had full insurance, so no worries. However, when I returned the car at KLIA2, their inspection was extremely thorough, almost like a safety car scan. I've rented cars all over the world and have never seen such a meticulous inspection when returning a vehicle. The person even used a light to check the undercarriage. Is this not intended to extort money? They said there were new scratches on the front left bumper. I insisted I hadn't been in any accidents. They reviewed my video, stated that the scratches were new, and demanded payment. This infuriated me—isn't this daylight robbery? I argued that, even if I did cause the scratches, insurance should cover it. They replied that I need to pay upfront and would be refunded after the insurance claim. Another customer was experiencing the same issue at the same time, being told there were scratches on his car's undercarriage. This company specifically targets Chinese customers for extortion. After some phone calls, they reversed their stance, admitting it was their mistake and the damages were pre-existing. Since we were at Terminal 1 and the car was at Terminal 2, I asked for a shuttle service, but they refused, saying they don't offer that service and were not willing to help. This has been the worst car rental experience ever. I will never return to Malaysia.
There was only one counter staff and she was not at the counter when we arrived. She was away from the counter for 10mins as she had to settle a dropoff of another customer.
Collection process took approx 15 mins which includes paperwork and brief intro to the car. As there was another fellow customer before us, the total waiting time was approx 25mins before our turn.
Total time to collect the car was approx 45mins.
About QEEQ:10.0/10
Very smooth booking process.
This is my first time booking and will book from thus website again.
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