Pretty good. They gave us a nearly new car with just over 4000 kilometers. However, it did not have a reversing camera. During the trip, we encountered a low oil level and had to add a liter of oil in Greece.
We arrived quite late, and the car rental website gave us the wrong model, so our luggage couldn't fit. Eurocar insisted that it wasn't their fault and wanted us to take the wrong car. Later, after a staff change, their attitude improved and we paid extra to change the car.
First, during car pick-up, the time was very tight and customers were not given enough time to inspect the car's condition, including any pre-existing exterior damage.
Second, during car return, they inspect the car with an overly critical attitude, even penalizing for tiny scratches less than a centimeter long.
Third, during car return, the company does not accept photos taken at the time of pick-up as evidence of existing damage, which is clearly unfair.
Fourth, the company has a bizarre and unreasonable policy: the inspection done in the presence of the customer during return is not final; it gets re-inspected after cleaning, and that is considered the final judgment.
I didn’t rate it one star but gave it two stars because their service attitude is still somewhat acceptable and there is room for negotiation.
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