The car rental company is convenient, professional, and responsible. Picking up and returning the car was especially easy. The staff, Lence, provided exceptional service. The car was very new and clean.
They pushed for insurance sales, didn't have the same car model so I had to upgrade, and I was charged twice for the one-way drop-off fee. Be cautious when making payments.
No Chinese service. The attitude was very poor, they checked all my documents as if I were a thief. I originally rented an Astra, but they gave me a gas-guzzling Focus without asking me. The car was extremely dirty, definitely not an upgrade. There was no compensation. Worse still, they didn't tell me there was road construction around London, so I had to navigate in the dark with a dead phone. Felt like the big store bullying customers. The service at the airport return store was good though, got the car dropped off with no hassle. Because I had to detour at night, I drove an extra 18 miles and they charged me for the mileage, unbelievable!!!
Very smooth and easy one stop solution to car rentals
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