Very satisfied. The customer service was very professional and proactively reminded me of some traffic rules. The car was great, cost-effective, and fuel-efficient.
Very satisfied, the staff were very friendly and the car pickup process was simple and convenient! The store is located near the airport, making it very easy to find. The shuttle service was quick and the overall service was excellent! I rented from them for my entire trip this time! Highly recommended!
An unreliable car rental company. Without prior notice, they suddenly required a driving test at the pickup, where failing 5 out of 66 questions means you can't get the car and the rental fee is not refunded. We flew from our home country to Christchurch, exhausted and hungry, arriving at the car rental place at around 4 PM, with the office closing at 6 PM. There was no way we could pass this test in such a short time. Even for a domestic driving test, we need days to study. The company could have at least emailed a few days in advance. The car we got had over 100,000 kilometers on it, with severely worn tires. When we pointed it out, the office claimed the tires were fine. Being unfamiliar with the place, and considering it better than having no car, we reluctantly accepted. When returning the car, there was a small scratch on the door, and repair cost over 3,000 NZD, which is more than 13,000 RMB. Although insurance covered it, it felt like we were being scammed by this rental company.
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Customer Service
Relevant Reviews on Yes Rentals Yes Rentals Christchurch
Vincent Cocker
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