The waiting time was long. No one was there to explain anything during car pick-up. We had to install the safety seat ourselves. The whole process seemed chaotic.
The staff informed us that they don't even have the Suburban model and gave us a rather old Conqueror. They said if we want to change cars we have to call and check ourselves, and only if there are available cars can we switch. They won't notify us as soon as a car becomes available.
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