Great service. I picked up the car at around 9 PM, there weren't many people, and I didn't have to wait in line. It took about 15 minutes to complete the rental process. However, everything was in English, so it's good to have someone who speaks English with you.
Could never reach international support by phone, only through internet calls to another country. Staff were polite but couldn't solve any problems, making them useless. Return address was wrong, and after calling, was given another wrong address. Wasted 2.5 hours in downtown Toronto traffic and eventually had to ask for directions on the street. The correct address was only two blocks away.
Hertz is located at the very end of the car rental building, which requires quite a bit of walking. Since I arrived late, there were hardly any people in line at the regular counters. Therefore, there wasn't much difference in service between the regular counters and the Hertz Gold kiosk.
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