Very satisfied. The pick-up and drop-off process was smooth. Service staff were warm, patient, and friendly, staying until we had completed the rental.
Chinese driver's licenses must be accompanied by a notarized Italian translation from the Chinese Embassy in Italy to rent a car. This requirement was not clearly stated, causing inconvenience.
I booked an automatic MPV, but when I got to the counter, they said they didn't have it. If I didn't want to wait, they offered me a manual car and wouldn't refund the difference. Ended up waiting almost an hour for someone to return a car, and only got a hatchback Golf, charged at MPV rates! No explanation, even after contacting the car rental company, no one answered the phone.
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