It was okay overall, but the staff's attitude during the car return process was terrible. There was already a record of scratches on the rim in their system, yet they insisted it was caused by us and demanded evidence. Eventually, they found in their system that the scratches were pre-existing, but still blamed us for not taking photos as proof beforehand. Seriously? Your car pickup garage is so dark, how am I supposed to take photos there?
The attitude was acceptable, but they forced me to upgrade the car model and charged extra. Showing the QEEQ order was useless. After I signed, the staff left the counter and ignored me. There was no queue that day; it was a free moment.
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Customer Service
It was good
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