Queueing to pick up the car at noon took over an hour. The longest lines were at Dollar/Thrifty, followed by Avis/Budget. The prices weren't cheaper than Hertz, but the lines were much longer. The adjustment for the driver's seat forward and backward was broken, but luckily the height adjustment worked as a workaround. Changing the car would require waiting.

Quite good overall.

Simple process, but average car models.

We had to wait in line for almost an hour. The Avis employee added road assistance insurance and a tank of gas without informing us. We made her remove the road assistance from the bill. She then added an extra charge of seventy to eighty dollars for automatic tolls (like ETC). Even though we understand English, we had to ask her to remove that too, and she looked very unhappy!! We originally booked a Citroën but were given a two-door, gas-guzzling American red car instead, which was really unfair!!!

Great service all round. Would highly recommend Avis both at Boston Airport where staff are brilliant and also return at NY was smooth.