Thrifty LOS ANGELES INTL AIRPORT Review: Pickup/Drop-off Excellent, Cleanliness Excellent, Customer Service Exc......

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Catherine Connor

United States

Reviewed: Tue, Nov 12, 2024

About Thrifty: 6.0 /10

This experience was very frustrating! 1. I specifically requested the same model as last year, as I rented a Corolla from this company before. However, they insisted on giving me a Kia instead. 2. Last year, there were no upselling attempts, but this time they sneakily added a roadside assistance service during our conversation and charged me an extra $60+. I only noticed it because I got a notification from my credit card's WeChat service. When I told them I already bought full insurance, they said this service was unrelated to the insurance and that the charge was non-refundable since it had already been processed. Seriously... 3. The car they gave me kept showing a low tire pressure warning for the front left tire. I called someone to check, and they said it was only slightly lower than the other tires and that the warning would go away after driving. But throughout the entire six-day rental period, the alert never disappeared. While it wasn’t a slow leak—it was just 0.5 psi lower than the other tires—it made me constantly anxious during my trip. I travel to the U.S. 2-3 times a year and rent a car every time, but this was the worst experience I've had so far. I don’t think I’ll choose Thrifty again in the future.

About QEEQ: 8.0 /10

Thrifty

Los Angeles Airport(LAX)

Los Angeles

United States

1 days rental

Relevant Reviews on Thrifty LOS ANGELES INTL AIRPORT

David Noah

United States

1 days rental

Thrifty

Los Angeles Airport(LAX)

Los Angeles

United States

Reviewed: Wed, Mar 26, 2025

About Thrifty: 4.0 /10

Before departure, I was told I couldn't use a UnionPay Visa card, which prevented me from booking in advance. After arriving in Los Angeles to inquire at the rental office, they said it was acceptable! They forced me to choose a mid-size car, but the upgraded car triggered a warning. Picked up the car the night before and had to exchange it early the next morning. They charged an additional service fee for the exchange, which was very frustrating! They also managed to mess up my identification number!