Way too long of a wait

Dave

United States

Reviewed: Sat, Jul 13, 2019

About FOX RENT A CAR: 8.0 /10

I waited over an hour for a customer service agent. This has never happened in my life at a car rental agency. Once I got to customer service it was very fast, the agent was very courteous, professional, and efficient. He was one of 4-5 other agents, but the other agents seemed to take much longer. This appeared to be part of the extreme wait time. I also did not get the car I wanted. I reserved a 4-door sedan, but got an SUV. I was so tired and hot (it was 90 degrees in Denver) from waiting that I didn't even ask for a different car, I just wanted to get out and leave. Drop off was much faster, but I noticed that the line for others to get their cars in the morning, was just as long as it was for me in the afternoon when picking up the car. The shuttle to the airport was ready and waiting.

About QEEQ: 10.0 /10

Standard | Volkswagen Jetta or similar

1 days rental

Relevant Reviews on FOX RENT A CAR DENVER AIRPORT

J.Kos

United States

1 days rental

Economy | Toyota Yaris 2 Doors or similar

Reviewed: Sat, Dec 7, 2019

About FOX RENT A CAR: 7.3 /10

Car had 50 k miles on it....old

About QEEQ: 9.0 /10

V.Nagam

United States

1 days rental

Intermediate | Toyota Corolla or similar

Reviewed: Fri, Sep 20, 2019

About FOX RENT A CAR: 9.0 /10

Fox rent higher management was good compared to regular staff

About QEEQ: 10.0 /10

EasyRentCars is really cool as all the information is crystal clear and the booking is at tip of the hand.

United States

1 days rental

Full Size | Toyota Camry or similar

Reviewed: Fri, Apr 26, 2019

“Fox service sucks.”

About FOX RENT A CAR: 6.3 /10

Counter staff was absolutely dreadful, I got charged $23 and change from the deposit for...I have no idea what, I didn't want to stand in line for an hour to find out...would not use Fox again. Also, you have to pay for your spouse to drive, so Fox is not as inexpensive as you initially think.

F.Rivas Duarte

United States

1 days rental

Medium SUV | Jeep Compass or similar

Reviewed: Wed, Mar 20, 2019

“Will never use this rental company again.”

About FOX RENT A CAR: 3.7 /10

Horrible customer service. It took over 1hr and half to get the rental, a lot of hidden fees that they only give you at the counter. Charge separately for individual insurance policies which they tell you a different thing before you call. The airport pick up location is horrible. Overall would not use this company again.

United States

1 days rental

Medium SUV | Jeep Grand Cherokee or similar

Reviewed: Sat, Mar 2, 2019

“It was cheap and you get what you pay for”

About FOX RENT A CAR: 6.0 /10

Did not get the vehicle that I wanted. Took a long time waiting and finishing process at the counter.