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+1-2897685366
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+44-2035140670
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+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
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+64-99508740
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+33-970019487
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+972-23752163
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+49 6107 6353100
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+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Live chat Email us Service Code: 6438243128
From United States
+1-8007618913
From Canada
+1-2897685366
From United Kingdom
+44-2035140670
From Japan
+81 3-4578-4029
From Argentina
+54-2657459025
From Chile
+56-226665927
From Colombia
+57-6017940262
From Malaysia
+60-392125422
From Mexico
+52-7449800692
From New Zealand
+64-99508740
From Peru
+51-17009061
From Switzerland
+41-445514539
From Thailand
+66-25088458
From Singapore
+65-31585008
From Australia
+61-1800-507-258
From Turkey
+90-850-390-7486
From Italy
+39-800729010
From Portugal
+351-304500663
From Brazil
+55-6140426960
From France
+33-970019487
From Israel
+972-23752163
From Germany
+49 6107 6353100
From China
+86-1089171020
From South Korea (Domestic calls only)
00308 491 0209
From other countries or regions
+1-8007618913
Available between 10.00 a.m. and 19.00 p.m. (Japan Time)
LINE Live chat Email us Service Code: 6438243128
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good price terrible car

Reviewed: Sun, Jul 14, 2019
About Routes: 5.3 /10
the car was not at all clean when we picked it up. when we mentioned it to the staff they said sorry but it was very busy (which it was) and they did not have time to clean the car. It also smelled of smoke. The worse was that it was not sound mechanically. Made a loud revving noise and jerked along whenever the automatic system changed gears. It did not feel safe to drive and we emailed customer care. They responded after 3 days saying to call the local office where we could never get through to a live person. So we continued to drive it always nervous about it. It also guzzled gas to an extent I've never seen before. I asked for some sort of rebate when turning the car in but was told to let head office know. So I'm doing that now and hope you'll respond to our satisfaction. Otherwise we will never used your service again.
Intermediate | Toyota Corolla or similar

Relevant Reviews on Routes Vancouver Airport

R.Aba

View more >
Large SUV | Dodge Durango or similar
Reviewed: Thu, Jul 25, 2019
About Routes: 8.0 /10
Location was just a bit hidden but overall it was good. still waiting for the 500 cad deposit to clear.
About QEEQ: 10.0 /10

View more >
Full Size Van | Dodge Grand Caravan or similar
Reviewed: Fri, Jul 19, 2019
“I had a very bad experience renting from Routes. The poorest customer service ever I had seen.”
About Routes: 2.3 /10
Very poor customer service, no managers on site, no honesty, no care.

EvaP.

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Medium SUV | Jeep Grand Cherokee or similar
Reviewed: Fri, Jul 19, 2019
“Get what you pay for.”
About Routes: 6.7 /10
The shuttle service from Vancouver airport to Routes was not good. I called 3 times over the course of an hour to ask about when a shuttle vehicle would be coming. When it finally arrived there was a large crowd needing a ride to Routes and only a small vehicle able to carry maximum 4-5 people. It was difficult to figure out who was there first. You need more frequent shuttles based on your bookings and bigger shuttle vehicles to accommodate more than a single person per booking.
About QEEQ: 8.0 /10

I.Cantu

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Medium SUV | Nissan Rogue or similar
Reviewed: Mon, Jul 8, 2019
“Convenient and Great Deal”
About Routes: 9.7 /10
All was fantastic EXCEPT the wait time to pick up the car. Waited in line for over an hour, although I had secured my rental and paid for it online. Routes should have a separate line for customers who make online arrangements before hand to avoid the excessive waiting among customers barely contracting....
About QEEQ: 10.0 /10
Simple, easy, convenient and best deal offered.

K.Kowsari

View more >
Economy | Kia Rio or similar
Reviewed: Fri, Feb 22, 2019
“Second day I could not start the car. I called them back and they said sorry we are under staffed.”
About Routes: 5.3 /10
0 customer service. I needed help to start the car at remote area they did not help me. I’m very disappointed with the service.

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