Beware of the Hertz car rental at Cancun Airport—it’s a scam! I booked a seven-seater SUV (Suburban) three months in advance through the Zuzuche app, but when I picked up the car today, I was shocked. The promised vehicle turned into a downgraded economy five-seater MG, full of scratches and in poor condition. This is such a deceitful act by a supposedly reputable international company, dodging their obligation to provide a vehicle of the same class by canceling the original reservation just hours before pick-up!
The exchange rate used by the rental company is very unfavorable, and the service attitude is poor. I suggest using the prepayment option to avoid arguments at the store.
Be cautious when picking up a car at the airport; you'll have to pay extra airport fees. The efficiency of the staff in Mexico is incredibly low. Expect to wait in line for about an hour, and then the staff will smilingly scam you out of your money. Despite telling them I already had insurance, they added insurance to my order in Spanish. I only found out when returning the car that this was an extra insurance charge! Terrible!
The queue situation was manageable. Later, they offered a paid upgrade to an automatic transmission, which I accepted.
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