The service was acceptable. Despite the flight delay and arriving past business hours, staff stayed behind to assist. However, the car's condition wasn't great, with a heavy odor inside. The listed store phone number was never reachable.
All good and an easy process. Expected a Mitsubishi ASX and received a Nissan Qashqui. Loved the car. There was a small mark on the door when we picked up the car, but the guys said very minor issues are not a problem. This put our minds at rest. There was a bit of a push to buy additional cover (which was unnecessary). We were going to the Great Ocean Road for 2 days then skiing for 3. Snow cover would have to be paid for the full tenure of the hire, not just for the days needed. So we didn't take it. This would be improved to cover only the needed for the time and we may have purchased it.
About QEEQ:8.0/10
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