The rental company changed my car, and I am completely dissatisfied. I originally rented a pink convertible Beetle, and I checked on the Zuzuche website—there was only this option available in the same category, nothing else. However, when I arrived, they said they didn't have it and gave me a white convertible Volkswagen instead. I reached out to Zuzuche customer service, but they couldn't resolve the issue at all. Most importantly, the Zuzuche page showed only the pink convertible Beetle under the same category; otherwise, I wouldn't have chosen this rental.
It was okay, but the rental counter staff's English on this island was really poor. Due to the time zone difference, we had to wait over an hour to pick up the car. We eventually chose a better model recommended by the staff, which cost an extra 25 euros. They then suggested we buy higher insurance, and since we declined, they asked for an 800 euro deposit. In the end, we decided to just buy the insurance for an additional 75 euros.
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