The Union Square location was somewhat busy. We operated the machine, but after resolving everything, we still waited half an hour to get our car. Overall, it's acceptable.
The service attitude and queue time were acceptable, but after completing the paperwork, the car wasn't ready because they were washing it. I booked a Grand Cherokee, but got a Subaru instead, which is a much lower class, not good.
The after care from Alamo after pickup was excellent. They proactively contacted me to ascertain if I had any questions and provided quick responses to a couple of enquiries I made.
Like: You get what you ordered, no extra hidden insurance add-ons. Great value for money and convenient locations.
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Customer Service
Overall good rental experience
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