This is the second time we’ve used Routes in Orlando and they’ve been great for us!
We’ve had great cars both times and gotten an amazing deal each time as well!
The worst experience ever!
the car was dirty, smelly from cigarettes, and the fuel wasn't on full (half way to the other bar),
When i returned the car, the young guy that was checking me out was rude ( I think his name is Edward- not sure).
.I'm renting cars for years, all over the world, and never had this experience.
I wrote them an email about it (1st time I ever send an email about this kind of situation).
I really hope that they will find a way to compensate me.
My only complaint is that we had an early flight. The location was supposed to open at 6:00 am and the shuttle to the airport was supposed to leave at 6:05. They did not even open their gate/door until 6:10. It may not seem like a lot of time, but when you are trying to make a flight, it could potentially make you miss your flight.
Overall good experience, the hour wait for the shuttle from airport to location was excessive. Also did not know I needed proof of my personal insurance in addition to the credit card auto insurance coverage I was using.
Overall a good experience.
I did witness the agent refusing people their rental because their arrival was supposed to be at 10am, they were delayed due to flights and they would not rent to them at 1500h. They actually took them back to the airport and refused to budge saying their rental contract had been closed!
Fortunately, I was 30 minutes early, but that was also noted that I was early!
Car had 2 bad front tires. Also was charged hidden fees.
About QEEQ:8.0/10
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