Ace a bit frustrating to deal with but good value for car

The wait to pick up the car was rediculously long, especially in a warm airport with 2 young children. Counter staff were quite rude and once we realised car was far too small, we weren't able to upgrade. Wait for return was also quite lengthy.

Booking was smooth and easy to include all waivers.

Absolutely terrible. Non trained employees. I was told the car is not insured at all and it took me 45 mn to get the keys.

The car worked fine but was very heavily damaged (large dents and almost every panel was scratched or gouged) and only a 1.4 petrol so a bit under powered for a car the size I had requested.

Fine.

The car was excellent as was the pick up and delivery service. I was, however, disappointed at the 50 Euro penalty for filling up the fuel tank with very little fuel needed. As the car was returned 2 days early, I felt that the 50 Euros was excessive even though it was probably in the terms and conditions. Under these circumstances perhaps you might consider refunding part of the penalty.

Excellent service

The car was fine overall but when we needed to clean the windscreen in low sun found no water/screenwash