it is off site to the usual rental area but they are great and send a shuttle to collect you and drop you off at the airport. otherwise easy to deal with

good to deal with - only issue is clarity in booking. please make it clear what insurance is required so that it can clearly be purchased with the booking. please also include the tolls option so people are aware

Did not realize car pickup occurred at site remote from main rental car pickup site. Too much additional time involved! Also, long wait once arrived at Routes rental pickup site. Also, learned at pickup site that insurance card had to be provided. Not made clear enough at time of booking, and did not print out with pickup instruction sheet.

Since during my trip has been snow and winter conditions on the road I missed in the car equipment for cleaning the windows from ice and snow and winter tires too.

Nope, very rude staff,took forever.Try to rip you off and lied to you about existing damage to the car.Will never rent from routes again and tell family and friends, never rent because they are cheaters.

They gave me a Nissan Rogue, not the economy car I had requested. I prefer more gas efficient cars. Otherwise, the pickup was fine. The return was not: I arrived at the Routes car return at 12:30 pm on Saturday June 1, in plenty of time to return the car and get to the airport for my 2 pm flight. The moment I arrived, a Routes employee who later told me her name was Maria Sanchez, came out to check the car for damage and get the mileage. She did not mention how often the shuttles leave or when the next one would leave, so I took my time gathering my belongings and collecting the trash I had accumulated on my trip, and waited patiently behind another customer who was checking out. After I finished signing the paperwork, I asked when the shuttle to the airport left and Maria told me it had just departed 30 seconds ago. I asked when the next one would be and she said “15-20 minutes.” I asked her why she hadn’t told me that it was about to leave and she said that I took my time getting my stuff out of the car. I asked why she hadn’t asked the driver to wait 30 seconds since I was clearly about to leave. She said she couldn’t control him. A few minutes later, I heard her answer the phone and tell another customer that she would ask the driver to loop around and come back to pick him up. I asked her about this and she ignored me. I doubt her name really is Maria Sanchez...but she's pictured below.