First class service at budget prices

my flight was delayed by 1h30. when i got to the fox counter. there was no longer my little car that I had reserved and already paid for. the gentleman from fox never wanted to give me a car unless i paid. I had to pay $230 us for a bigger car. even if fox had rented my car which was already paid.

Personal no bilingue, llaves del coche no estaba bien, sucio y después me quisieron cobrar el mal estado que estaba por dentro

Yes my comment would be to regarding their poor advice and lack of returning my questions. I was highly advised / recommended due to US culture to take out the top insurance at a cost of £160 extra. Then told that they could fill the car upon return at a fraction of the cost. Which was a complete lie. I returned the car full, at the cost of £35 then charged over £50. I have emailed fox rentals to ask if I will be reimbursed as I returned the car with a full tank of petrol. They are yet to reply. Very poor.

The staff kept trying to upsell and then made mistakes on the contract. It was 1 am and we didn’t notice the mistakes until we went to return it where staff was difficult to work with.

The ended up being double what the the website quoted. I expected the price to go up some because of the extras (sunpass and fuel) but double?!?!! The service at the rental place was really good and they were very helpful which is why i kept the rental but next time would appreciate more transparency on the price