Long time for pick up car to collect from terminal, car was not ready when we arrived. Staff were very helpful though! Dropping off was a breeze and driver to airport was amazing!
Shuttle was too small to accommodate all customers so we were left on the curb with a baby. That said, the staff were friendly and accommodating. Price was very good.
About QEEQ:10.0/10
Fantastic service, 2nd time used and both outstanding experiences, with exceptional value rental cars.
You initially get recorded messages when you phone the Tel # upon arrival to arrange airport transfer to the Rental pick up point, eventually you do get to speak with a Person. We were told that there was either a white or grey van at the Pick-up area, which was not true, tried on numerous attempts to phone back and speak with a person but was unable to get through. Eventually we were picked up and taken to the Agency, the Female agent said that we had not rented our vehicle direct from them, that we had use an other Rental Agency, after about 10 -15 minutes of dealing with this person she said that we would be given our vehicle in 2 minutes, after more than 20 minutes passed by she finally gave the Paperwork to a male employee and told him to take us to the vehicle. He requested that we inspect the vehicle and report any deficiencies, as the vehicle had just been washed, was very wet and parked in a dark location I express my concern that it was impossible to see whether there were scratches and dings so he noted my concern on the document. From when we first phoned to when we drove the vehicle off of the Agency lot it was well over an hour, considering the location was only about 5 -7 minutes from the pick up point that is an unacceptable waste of our time due mostly to the inefficiency of the female staff member that handled our rental.
“Customer service at the counter, phone, and email were unfriendly except the first guy we interacted”
About Routes:6.3/10
Car smelled cigarettes very badly. Reported this to the customer service but didn’t get any response. Customer service was unfriendly.
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