Additional insurance requirements for not being a Canada resident were NOT disclosed in the contract
J.Malliet
Canada
Reviewed: Tue, Aug 20, 2019
About ACE:7.0/10
I will NEVER rent from ACE again! I had to pay an extra $210 for insurance. I could have gotten a way better deal and service from one of the bigger rental companies. If you want to compete then step up your game!!!
Don't rent from Easter re gal in Vancouver BC. First of all I thought I was renting from Ace. We used Ace in Europe and we were delighted. How this time it turned out not to be Ace but a sub company. My rental for 5 days was to be $144.00. I was not informed that the discount car rental sub company would not accept my personal car insurances. Discount wanted $50 per day for their insurance. The clerk told me this was BC policy. I called Hertz and got a rental no problem and they accepted my insurance.
Booked a midsize SUV but got a full size instead. It was very roomy but burned more gas.
About QEEQ:10.0/10
Very easy to book. Thank you.
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Additional insurance requirements for not being a Canada resident were NOT disclosed in the contract
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