Service was mediocre. The location is great, right inside the train station. However, when I arrived, my reserved car was not available. I was given only manual options, or I could pay extra for a different car. Although the extra cost was minimal, it felt really inconvenient. I had clearly reserved an automatic, yet they only provided a manual transmission.
I have booked with Green Motion twice now - never again.
The only rental company to ask for proof of address document - drivers licence is not enough.
Staff are surly and do not seem to care.
Phone numbers are supplied - but do not work or are never answered.
Never again.
Taking too long to release the credit back to credit card. Bank says it’s up to the company and green motion keep saying it’s up to your bank . Greenmotion says it takes up to 7 days to release the credit back. I don’t understand the delay
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Customer Service
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