Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.
Best price, service and vehicle I have experienced in years of travel.
R.Gabehart
United States
Reviewed: Wed, Jul 4, 2018
About Alamo:10.0/10
Like: Found the vehicle last in the trip planning and still got a wonderful price. The check in was all computerized and I got to pick my vehicle from a number of choices makes and models. Really liked the whole process and very considerate personnel helping with the check in computers. And check in only took minutes. Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.
The first staff member we dealt with was extremely unhelpful and was not interested in answering very simple questions about the insurance and made the start of the pick up process frustrating, particularly after a long flight. The manager on duty who we dealt with after being fobbed off by the first staff member was fantastic, answered our questions simply and helped us understand the difference between the insurance policies that we booked through Easyrentcars and Alamo - the two companies provide different levels of cover with different cover providers depending on what insurance you book.
About QEEQ:10.0/10
The booking was easy enough to complete and gave me the options i would expect and wanted to see which was fantastic. The major drawback is that the Easyrentcars use separate insurance providers for different levels of cover. They used Alamo for a basic insurance package, but for additional levels of cover, use a separate provider for the additional cover. This was not very clear and made the pick up process unneccesarily frustrating.
Wait long time for the car (minivan) ordered.
Were offered to choose any smaller SUVs available, but it just could not accomodate the luggages we brought.
Good that at last a 7 seater SUV was available and we took it.
Like: Great low mileage car Dislike: New car shipping sticker still on the windshield
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Best price, service and vehicle I have experienced in years of travel.
Dislike: The fuel options are confusing so filling up before returning seemed the best and least expensive option. The insurance included was something I've looked for and it was a pleasant benefit.
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