We had to return the car and exchange it for a new one after one hour. Brakes were not working properly and tires needed air. The client service telephone line was completely useless. The Europcar representative that checked us in was careless and didnt explain the insurance conditions properly.
“The information to rent the car I wanted where incorrect”
About Keddy by Europcar:7.0/10
I was absolutely surprised that to rent the car I booked I would have needed two credit card. It wasn't mentioned anywhere on QEEQ.COM (the 3rd parties where I booked the car) and I had to take what I was allowed to instead of what I paid for.
I booked a Peugeot 208 or similar and received a Skoda Fabia
+ A very short walk and easy access to rental station at Verona Airport.
+ At the counter service was smooth.
+ Third party insurance was accepted without further questions.
+ The final invoice was received very quickly
- The staff did not present or check the car during pick-up or drop-off.
- The fuel policy was full-to-full but tank was 7/8 at pick-up.
- The car made vibration when driving over 80kph
I was a bit sceptical about hiring a car in Italy as this was my first time to Italy but nothing could have went more smoother than this experience. No hidden extras or nasty surprises to our bill when we got back home so could not be happier, the car was nearly brand new and a joy to drive.......Thank You
We were quite impressed with the smart4. At interns of performance and space. The Europcar staff on pick up and drop off were very helpful, friendly and professional. Could not fault them. Excellent value for money and would recommend
About QEEQ:8.0/10
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Customer Service
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