1- during the process to receive the car told me model 2017 even i asked for new model!!!!!!
2- during pick up the car I waited around 30 minutes (that’s bad)
3- when they brought the car was very old car 2015
4- the car very dirty
5- the battery of the car died after 3 days
6- when I called emergency number 800 nobody answered
7- i called ALAIN branch thanks god they answered and bring another car.
In the end I will not go again with Fast rent car they are ver unprofessional people
When returning the car, the staff said the driver's seat was dirty and we had to pay for it. But it was already like that when we rented it. Since the staff member at pickup wasn't the same person when we returned the car, the return staff insisted it was our fault. The stains looked old and not recent. Since we were in a hurry to catch a flight, we negotiated and ended up paying 160 yuan instead of the 200 yuan they initially demanded. The staff asked for 160 yuan personally to handle the issue, and we didn’t get a receipt. It was a really unfortunate experience.
It is generally nice, but please check all scratches in time of check in, because they will count any scratch later
Take in mind that they promise to give you back your hold amount after 2 weeks
It was difficult to find place,I have to go from terminal 3 to terminal 1to pick up the car ;nothing mentioned about place of office in booking voucher
About QEEQ:10.0/10
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Experience with Fast rent car is very bad.
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