The wait time was very long, the service efficiency was poor, they kept trying to upsell other car types and insurance. They didn't even carefully check our order. We requested an automatic car but were given a manual one! Staff at the location were unfamiliar with the car's features, and the GPS was extremely difficult to use and essentially useless!
Europecar offered me a SERES3 EV. I asked them for another car such as Peugeot, Renault, Citroën, etc, but they said they have only Chinese EV cars or Tesla for extra 100 €. I didn't accept Tesla, and take Seres3. During my drive on the first day, the car had problem with electric system. I went to the Europcar Agency in Montpelier Airport. At the beginning they refused to change the car. I called Europcar Help Center and QEEQ help center but didn't contact to anybody. I resist to change the car and they accept to change the car with MG4. This EV car was OK and I completed my travel without another problems.
About QEEQ:7.0/10
Booking platform is working very well but help center is not.
Booked for a Peugeot 308 or similar car, got upgraded to Jeep Renegade with built-in GPS and much more space. Excellent service for the pickup process. Hassle-free return. Highly recommended!
Like: Good pick up Dislike: Dropping car before time and now discovered they charged me an additional day
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je me suis retrouvé à payer 147 € supplémentaires au montant prévu à cause de mes 25 ans...
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View more >Dislike: Dropping car before time and now discovered they charged me an additional day