The car rental process was very efficient. Supports returning the car at a different location with no extra fees. Allows adding a second driver for free.
Very efficient and no pushy sales. They only suggested a bigger car after I mentioned we had many people and luggage. We rented a larger Buick Enclave, the extra cost was reasonable, and the car was nearly new and very comfortable to drive.
Economy car booked at LAX.
On arrival counter clerk tried to get me to up-grade to a Compact car, saying it would be roomier and more comfortable over long distances at an additional cost of only so many more dollars per day, which I declined and said I would stay with the Economy car booked, asked about cruise-control and was told that only Full-size cars had cruise and would do well to upgrade to one [ at extra cost of course. ]
I again declined and was then given a Compact car, at no extra cost. Why ?
Because they did not have any Economy cars, having previously tried to get me to pay for an up-grade which they were bound to give me gratis anyway ! Nice try Alamo.
On checking 5 different makes of Economy cars, I found that they ALL had cruise control, making the counter-hand, at best, woefully ignorant of the features of the vehicles Alamo rent out, or a deliberate liar at worst.
Commission-hungry rental agents who are prepared to tell customers anything to boost their income do little to maintain the reputation and integrity of Alamo.
I have taken the matter up with Alamo and am waiting for their response, but thought I should advise you of the dubious methods being practiced there.
Like: Super fast, easy and friendly. Just wish renting cars was cheaper in the US!!! Still, this was the best price I found and they were great. Dislike: Too expensive.
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View more >Dislike: Too expensive.