The car pickup point at Paris Montparnasse is a bit tricky for those unfamiliar with the area because there are no signs or indicators on the street. You need to go down to the metro station parking area to find the rental company's office, which is easily noticeable. The staff at the office are very friendly and will explain the specifics of renting, such as which fuel to use and the extra charges for late returns. Overall, very professional. Returning the car in Lyon was relatively smooth, with minor hiccups in locating the parking lot. After initially parking in an adjacent lot, I walked to find the exact location. The return process was quick. Overall, I would rent from Eurocar again. Additionally, I had booked a Citroen C3 but was given a spacious Fiat SUV at pickup. The reverse gear on the Fiat manual transmission requires lifting a ring on the gear lever before shifting into first gear. Since I hadn't driven a Fiat before, I asked a passing driver for help. I received a lot of friendly assistance along the way, such as help with refueling, paying highway tolls, and parking on the roadside.
“The drop off the car was ready bad we couldn't find the spot and it took us 2 hours or more to find”
About Europcar:6.7/10
The staff at pick up was good.
About QEEQ:8.0/10
At the time of rental we were told a certain vehicle which didn't have NAV but when we picked up the vehicle it was different vehicle an had NAV which was a good surprise. It we had already spent $100 on a NAV disq.
“Avoid Europcar at all costs because of hidden insurance costs and dishonesty when picking car”
About Europcar:3.3/10
Europcar option came out cheapest for renting Alfa Romeo Giulietta “or similar”. However
1. When went to pick the car our chosen car was not provided and was referred to the clause on advert which says "or similar". However the car provided (cannot remember its name but some sort of Opel) was/and is in no way similar to Alfa Romeo. Looked around at Europcar car park both when picking the car and when dropping it but could not see Alfa Romeo at all so I am sure they lied on advert about having Alfa Romeo in stock at all and were always going to rely on clause "or similar". Extremely dishonest
2. When I arrived at counter with my booking Europcar guy tried very hard to rent me an expensive luxury car instead. The price quoted was 8 times of what I had booked for. (Common sense that I would have booked an expensive car in the first place if I wanted). Pressure tactics like this are very stressful when you have come off a long flight with children early in the early morning.
3. When Europcar were unable to convince me with renting their expensive car, an expensive additional fully comprehensive insurance of nearly double that of the price of rent was charged). I had no option but to accept as excess premium was £1500 without this additional insurance. I had similar experience in the past when you pick the car they find faults with your online comprehensive insurance so I never get a fully comp insurance online and rely on buying it on the day. However the price charged by Europcar was 3 times of what was quoted in the online offer.
4. The car provided consumed much more fuel than a normal compact car and certainly more than Alfa Romeo. Although I had told Europcar beforehand that I will be going lots of miles.
5. As per the contract I was forced to use Fuel type E5 which is more expensive that Fuel type E10. Later on I found out that manufacturer recommends any of E5 or E10 fuels for that car. Again this was dishonest.
“Easy and cheap, the auto price adjustment is a godsend”
About Europcar:9.0/10
wonderful experience
About QEEQ:10.0/10
I'll be a returning customer, thank you!
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