Gray rental car experience.

Terrible. We wait for more then 30 minutes on the airport to take the Van. When we arrived at the counter to take the car, they try to sell me insurance, I said I didn’t want and they said it was mandatory. I asked to cancel my booking they said ok, but they didn't give me any confirmation, I asked for just one email for confirmation and they said they couldn’t send. I tried to make a recording of the girl telling me that the booking was canceled, but she didn't want to talk, which makes me think they didn't cancel. I need to took an uber to the hotel and lost 2 hours.

Even though I arrived at the time and day booked months in advance, they did not have a car ready. After trying to give me a smaller car, I had to wait for someone to go get a car for me. They got the car but it was painful to have to sit around and wait.

Registration attendant was rude and very pushy. Used fear tactics to intimidate clients to purchase excessive insurance. Did not give us clear directions as to where the car was on the lot. He seemed disgruntled due to the fact that we did not use his upgrades. Not good business. I am a seasoned business traveler and will not use your rental agency again. When we received the car the interior windows were dirty and parking tickets from your last client were still in the window.

Had to call 2 times and wait for ~1 hour for pickup. Drop off back to the airport was another 3 min wait. Not acceptable.

Joe in the office was really great, friendly and helpful. Watch out for add on to cost of car. Frustrating to find out you have pay for so many add ons