Fedup

WORST.... WORST... WORST

My first problem was the hidden fees. My price to pay went from $75 to $210. I did like having the Sunpass, it was a pain of my shoulders, they also have a bunch of other hidden fees, that I haven't seen in any other rental car place. Like if the car is dirty in the inside, there is a $150 fee. How come is that much? It takes a dollar in the gas station to clean it up, which I had to do. Also there is a fee for sand in the car. What the hell? I had to be stressing out all the time about not leaving absolutely any sand in that car. That place is a joke. My other issue is that they seem to always mess up the customers, I was suppose to drop off the car a 7 am, because my flight left at 9 am, but I had to wait for 40 minutes until I decided to leave the car open with the key in, because nobody ever came in to open the store. When I asked the car rental across the street, what time Tuf was suppose to open, they replied with: "They should be, but they're always messing people up, just leave the car and take your flight." I also noticed the car had some major wobbliness when driving past 50 miles, this is due to poor maintenance, and really dangerous. Overall 2 stars out 5.

Everything would have been better, if they have booked me with a different rental dealer. But the process in the app was so easy, that it made the rental car TUF, look like a scam.

I was left at the airport for 2 hours nobody came to pick me . I called them many times and went straight to voicemail finally I got hold of somebody and she told me that she will pick me up in 5 minutes but never showed up . I took an Uber there then i had to wait another 45 minutes for my turn . The woman at the counter spoke no English and had the worst attitude I have ever seen . Then she told me that i have to pay 208.00 $ for my car originally was 38.00 when I made the online reservation . when I asked why she did not give me any valid explanations then when i refused to pay she ripped the paper and told that my reservation is canceled and walked away with a stinky attitude . Then I went outside in the heat to make another reservation with another company then get another uber to get there . I lost 4 hours that day because of this company .

At the Easyrentacars.com, the reservation showed the tax and surcharges were included, but actually I had to pay tax and hidden costs at TU Florida when I picked up the car. I understand the $105 for SunPass, but the the issue is other charges. I did not change my plan and and save my time, so that I had to pay it. The original price was around $90, but it ended up for me to pay $300. I believe that this is a big issue even at Easyrentacars.com. This is almost a fraud. This is the worst rentacar experience in my life so far.

Worst travel experience ever!!! Website claimed they were onsite at airport, not true. I called to confirm reservation from airport, I was yelled at and told our reservation was no good, then hung up on. Repeated attempts to call back went unanswered. We ended up renting from National and spending much more since it was now last minute, thanks TU Florida, should say FU Florida.