Good pricing, good service

Nous sommes arrivés à la gare TGV à 14h30 et n'avons pas pu retirer notre véhicule avant 16h00 alors qu'il était prêt.

RAS

Accueil exemplaire à l'aéroport de Lille. Mon vol a eu un retard, mais le monsieur est resté après l'heure de fermeture normale pour pouvoir me donner les clefs.

Sans problème

Service from Hertz in Lille centre was fine once we located the correct office. (see next field). Hertz staff gave us good advice which we heeded, e.g. GPS, auto Versus manual, choice of model. On return of car we forgot to mention to Hertz staff that we noticed one of the reversing lights wasn't working on the Peugout 2008 (FE108FX). I hope they will notice this on their vehicle safety check before

The car listing showed Standard Crossover, Peugeot 3008 or similar. But the actual car was a Toyota CHR which is much smaller both in terms of seating capacity and luggage. And the navigation system was faulty.

Ladies on Hertz were rudes and worst: nobody in Staff speaks English, only French (that I do not Speak). It was difficult to solve any little question, making this rental a bad experience. In my opinion they SHOULD know how to speak the Universal language in a business you deal with people from all over the World.