had to wait for the pick-up shuttle to go and drop one pack of customers as they only had one van for transfer; at the counter we were assisted based on who was supposed to get the car next (rental hour) and not based on who got there first, there were people who got there on time (like us) and had to wait in line for people who came after their pick-up time and after them.. amazing! when returning the car, I had a small wheel scratch and that was OK, no comment, told him to give me the documents and invoice so I can talk to my insurance but there wasn't much professionalism and the guy was behaving as if I broke his car (it had a big dent on one side, scratched from poor parking and not the cleanest either - when picked up)

Give me a better car than reserved. Staff is kind and very professional. Recommend that

Good customer service and nice car. Pick up was a long way from the airport. Hard to find shuttle bus at airport.

Guys at the office were brilliant. But the condition of the car was not the best. The engine had some weird noises and the left rear wheel as well

Amazing website and customer service.

Only small issue was we expected a compact wagon but received a fiat hatchback. We were concerned with space. The lady that served us at centuro, Allessandra was beyond helpful. Better insurance was offered at centuro, there was no need for extra cover online.