Like: Our Corolla equivilant was a Hyundai Accent. Great gas mileage (40 mpg+) but struggled gettin up hills. Dislike: Was told to have vehicle back at 11:30 but charged an extra hour when we returned at 11:40. Most companies give a 1 hour grace period.
1. After landing in Salt Lake City, the car pick-up process took at least an hour of waiting in a very long line. There were only two service counters open, and the staff worked very slowly without showing any effort to make things convenient for customers. 2. During the car pick-up, we unknowingly ended up purchasing additional insurance. It was only after checking the bank statement and consulting with Zuzuche that we discovered this charge. Looking back, the staff’s communication was evasive, and it turned out to be a form of hidden charge. This behavior is quite frustrating and unpleasant. I’m not sure if this is exclusive to this Thrifty location in Salt Lake City. On my prior rental in San Jose, everything was transparent and straightforward.
The car rental company kept trying to sell insurance. After repeatedly declining, they gave me a Chevrolet SPARK. When I noticed this during pickup, I went back to negotiate and they reluctantly agreed to change the car, but they only provided a small Nissan hatchback. I originally requested a Ford Focus for its larger space as I needed it for a long trip, but they ignored this. The car was in poor condition, dirty, and had unrepaired dents on the door, which affected my travel experience!
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Customer Service
Great price and great gas mileage!
Dislike: Was told to have vehicle back at 11:30 but charged an extra hour when we returned at 11:40. Most companies give a 1 hour grace period.
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