The instructions given for where to find the shuttle bus were incorrect, so we had to ask another bus driver where to go. When we arrived at the checkin counter the receptionist was quite rude. Apart from this the ease of booking, the car and the drop off were great.

Car exceeded expectations. However during the car return. Customer service demanded much more money due to lowered fuel. But however the drive towards the airport requires passing through an island with no fuel top up station. End up paying KRW $10,000 for lowered fuel after negotiations.

great

Car was beyond our expectations & everything was great.

Booking platform form make it simpler. For my experience during booking process, l can’t even key-in payment card details using others besides the driver’s credit card. But when we’re at the easyrentcar counter, it can be used by anyone cards as long as payment is paid. Hope that payment matter can be made easier. Overall great!!!

The staff counter very friendly. the only problem, no instruction to go to the hertz car rental area because it’s outside the airport location even in the booking stated it in the airport area.

The air-conditioner wasn't cool enough & we couldn't open the door on the left side of the passenger. We spent 65,000 won on gas for a 5-day trip around the whole Jeju Island. Pretty economical on fuel consumption.

The car was quite a good deal (full protection included) because of the discount given.