Counter staff was beyond excellent, car was great, we did have to wait a long time, but it was worth it.

I was upgraded

Left my Under Armour cap in the car but there was no body pick up the phone with the number (Hertz) provided on my rental document

The pick up and drop off was efficient and location is so near to the terminal that we arrived and departed from. However we had issues with the door at the back. Passenger at the right side of the car could not open the door on their own and driver had to assist with opening of the door. Even then, it was not easy to open the door from outside. Upon returning the car, this issue was pointed out to the receiving officer. His first reply was the car is new and it might be tight. We asked him to try from inside and he acknowledged that something was wrong. Yet no compensation was made for us. First, it is very inconvenient for us as we rented the car for 10 days. Second, it is actually not safe as passenger can get trapped in the car should there be exigencies.

Like: Efficient pick up & drop off. New & clean car.
Dislike: Delayed in pick up due to my request of Baby car seat isn’t being arranged in advance.