Good overall and car was great.

Staff was slow, 7 people waiting when I arrived. Manager was only one at the desk. Another woman came into work and manager disappeared into the office. over 2 hours to get to my turn.... in the meantime, another van load of people came in. One was very pushy that he had a reservation and needed to be put to the front of the line. Clerk nicely told him everyone in line ahead of him had a reservation also, he would need to wait his turn. Man went into the manager's office and she waited on him immediately instead of telling him to wait in line. Staff didn't seem to know what paperwork needed filled out. Rude to other customers. Staff tried to strong arm customers into purchasing extras and wouldn't take 1 "no" for and answer. When people cancelled their reservations, company refused to take them back to airport. Several ended up calling Uber or taxi.. I would never rent from this company again.

No idea if what the agent said was true or not. Had no choice but to purchase add ons.

drop off could ave taken less time.

Still waiting for deposit return.

Had to ask other companies where the Easirent Shiuttle stops. Shuttle took 40 min to arrive. I had to call. High pressure upsell at the counter for $90 toll pass and more insurance. Returned the car at 4am. Had to leave keys under floor mat in car unlocked since no drop box. No shuttle to airport at that hour even though there were at least 2 other families doing the same thing. Taxi companies had a hard time locating the office as it is a new business? And the website and emailed contract show different addresses. Benrus st and Collingswood st? Which Is it? The first taxi I ordered from Orlando Taxi was a no-show. A little stressful when catching a flight.