Very slow on pick up and not much communication during wait to be served. Staff could be mor friendly. Full check car on drop off and write all ok on paperwork.
“Never Again
I will never ever try to rent anything from here. Worst experience ever”
About Easirent:2.0/10
Terrible service as they refused to give me the promised 12 passenger van. The staff at the counter said they have the 12 passenger van but reserved for higher up people. And then the manager named Gordon lied and said they don’t have any 12 passenger van. I saw several 12 passenger van in the lot and took picture of it. This is a scam.
“Could have been fantastic, but a few issues tripped things up.”
About Easirent:9.3/10
Pick-up location could really use some simple improvements to make it more pleasant. Felt like walking into some really back alley type place. Decent signage, little investment in the exterior/interior that customer sees would go a long way. Pick up also took too long, and too much attempt to sell me more stuff. However, car itself, price point, and drop off were phenomenal. Couldnt have been happier. Customer service was all over. Called saying when I would arrive with return and told to plan to wait 30-45 minutes to get shuttle back to airport. That's terrible. However, when I arrived a shuttle was about to depart and the driver did a phenomenal job of checking iny car and getting me on the shuttle to airport - total wait time was barely 5 minutes. So lots of variation based on who dealt with. If I really had to wait 45 minutes for a shuttle to airport I would never rent with you again -- guaranteed.
About QEEQ:8.0/10
Pretty good overall. Little heavy on lots of legal speak, made the insurance part harder than it needed to be, etc. But was otherwise quite good.
The car had obviously been in a front end accident. The front fascia was cracked, and there was damage on the rear fascia as well. The car had a horrible shake over 60mph, it was unsafe to go faster than 70mph. The tires were also bald and spun very easily despite the vehicle being a Toyota Yaris that had no real power.
Picking the car up took two hours from the time I walked into the office, not including the 30min wait for their shuttle. It was ridiculous and I was pretty upset after two and a half hours of jumping through hoops of them trying to upsell me everything and anything to be given a damaged vehicle.
Overall it was super cheap so I'm not really upset, but I wouldn't recommend renting a car through Easirent to the faint of heart.
About QEEQ:10.0/10
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Customer Service
Good overall and car was great.
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