I had a good experience but after all was said and done I wound up spending a lot more than I had planned. I think the price offer to replace gas is tricky; I found a better price while we were out at Ralph's and filled up some of the tank as needed but lost out in the end because I put a lot into the tank after already signed up for the whole tank to be replaced at a higher price. So my charge for the gas at over $70 after already putting more in the tank was astronomical. I wouldn't do this again next time. Other than this, my experience was great!
“Easy to work with van rental place with great prices, needs 2 shuttles to get there though”
About AIRPORT VAN RENTAL:9.3/10
Getting to the AVR requires 2 shuttles - one shuttle to the remote rental depot and another shuttle to the rental office. That was more time consuming than I would like but I was impressed with AVR. Their process of renting was very smooth and not much time at all, there was a process of inspecting the van so that everyone knows what condition the van was in before. The van was in great condition and the return process took minimal time.
About QEEQ:10.0/10
I appreciated booking through Easyrentcars.com. The process was fast and a nice bonus was when the rental price got lowered and Easyrentacars.com automatically rebooked me at the lower price.
Worst rental car company I have ever dealt with. Wait for car was two hours in-spite of a confirmed reservation.We never fulfilled our reservation due to the poor costumers service received. We rented through another company.
Diondre at the AVR counter said that CA state law required that I purchase their liability insurance at $18.95/day. I called my Allstate agent to confirm I have across-the-board $500,000 liability insurance. Diondre still demanded that I pay the extra charge. By then it had already been more than two hours since I left the airport; my daughter and young grandsons were waiting, so I accepted the added insurance. Repeated emails and calls to AVR's General Manager, LAX have gone unanswered.
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