Everything was just perfect. But we have asked the counter staff at the time of pick up to take the cash instead of deducting the amount from credit card, the lady said your cash will be accepted at time of dropping the vehicle, and no deduction will be made from card. But when we went to Budget office on the date of return, it was closed and they said they will deduct the amount from card.
So, when we have mentioned at the time of booking that we will return the vehicle in the evening around 9PM-10PM, you should make a note of it to at least attend your customers at the given dropping time to either collect the money or to inspect the vehicle.
How can you make your customers false promises to accept cash at the end and just deducting it from the card at the time of return??
I found it very awkward and disrespectful.
The cars are very new; I got one that had been out for just over ten days. I'm quite satisfied with the car. However, the store's upselling services are a trap. Don't choose the option to let them refuel the car.
“The car was very clean , fuel efficient great value for price. Was a little small for large luggage”
About Budget:9.0/10
The booking process was easy, just wasn’t aware the car was at budget was looking for easy rent cars at airport, but when I call d the phone number they directed us to budget , then it was quick . The car was very clean fuel efficient just was a little smaller than expected more for small luggage . The drop off experience was excellent, I would definitely go with them again.
About QEEQ:9.0/10
Easy booking , helpful when called , easy drop off at airport.
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Customer Service
Excellent!! Must book with easyrentcars.
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