The agent at the counter was friendly and found my reservation quickly. I booked a Chevy Malibu online. As I arrived at the end of the day they were out of inventory. The agent upgraded me to a brand new mini van without any extra costs.
The service attitude was rigid. They gave me a Middle SUV instead of a Standard SUV and claimed they were the same. Do they really think Chinese people don't know cars? I definitely won't choose Thrifty next time!
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Customer Service
Very Happy with this rental experience.
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