Ace is an American company which has no presence at Bordeaux airport. You pick up the cars from Goldcar and the queue for the desk is huge because it is not big enough for the amount of customers. I had terrible customer service between Ace and Goldcar when my daughter was taken into hospital and I could not return the car because their process and systems are not aligned. I would not recommend using them
“Insurance more expensive than rental, car picked up at night it was dirty and staff useless”
About ACE:4.3/10
Terrible service, car picked up at night, dirty, staff not even willing to show us where the car was ( used the key and light car to find it), won’t go back!
The car was excellent as was the pick up and delivery service. I was, however, disappointed at the 50 Euro penalty for filling up the fuel tank with very little fuel needed. As the car was returned 2 days early, I felt that the 50 Euros was excessive even though it was probably in the terms and conditions. Under these circumstances perhaps you might consider refunding part of the penalty.
Àu comptoir ils font tout pour nous faire vendre une assurance. C'est de l'achat forcé. J'ai continué de refuser et ils sont devenus désagréables avec nous.
Heureusement ceux qui ont fait l'état des lieux avec nous étaient très agréables.
Attention ils débitent 1200€ de caution !!! Est-ce légal ?????
Didn't like rip off insurance extras and withholding over £1000 for over a week. The 'sell' makes the experience stressful. A scratch was also missed on checkout and the agent didn't send me an updated form as he promised. These moments and poor reputation of gold cars lead to distrust
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Customer Service
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